Business Analyst / Collections Specialist
RANKIN INLET, NU – Ref. No. QEC-17-039
The Business Analyst / Collections Specialist is responsible for initiating and monitoring the collections process in order to facilitate the timely collection of utility accounts receivables in the Kivalliq and Baffin Regions. This includes making contact with delinquent customers in order to negotiate payment and where necessary, proceeding with an appropriate course of action in accordance with QEC’s terms of service.
The incumbent will strive to provide exemplary customer service by fielding customer inquiries, maintaining a record of all customer complaints and ensuring issues are resolved in a timely manner. The incumbent will maintain positive and professional relationships with customers and QEC personnel.