Connections

CUSTOMER CARE LINE: 1-866-710-4200

If you’re a Nunavut resident or business looking to get a power connection at an existing unit or install a service connection to a newly constructed unit, Qulliq Energy Corporation (QEC) offers a variety of ways in which you can quickly and conveniently get power.

How to Set Up a New Account

To have power connected at a home or building that already has a service connection installed, you must submit a work order request to our Customer Care department. Please note that all newly connected customers will be charged a connection fee on your first QEC bill. Connections fees are $20 plus GST for residential customers and $40 plus GST for commercial, temporary or seasonal customers.

1. To download a work order form, please click here. If you are unable to download a work order form, please contact our Customer Care department at 1-866-710-4200 or customercare@qec.nu.ca and one can be mailed, emailed, or faxed to you. Work order forms can also be picked up in person at one of our Customer Care offices. For Customer Care office street addresses, please click here.
2. Submit a completed and signed work order form to our Customer Care department by mail, in person or email at customercare@qec.nu.ca. For QEC street and mailing addresses, please click here.
3. You must provide proof of your name, date of birth, residential address and mailing address by submitting two pieces of identification to have on file. At least one piece of identification should be government issued such as a driver’s license, birth certificate or SIN number.

For more information on connecting your power, please click here to read our Terms and Conditions. If you have questions about connecting your home or business, we encourage you to contact our Customer Care department at 1-866-710-4200 or customercare@qec.nu.ca.

To learn more about moving a QEC connection, please click here.

To learn more about disconnecting or cancelling your QEC connection, please click here.

How to Set Up a New Connection

Customers looking to install a new or upgraded service connection must submit a work order request form to our Customer Care department. We encourage you to submit an application to us well in advance of when the service connection is needed. This should allow for necessary supplies to arrive via sealift.

1. To download an Electrical Service Application form, please click here. If you are unable to download the form, please contact our Customer Care department at 1-866-710-4200 or customercare@qec.nu.ca and one can be mailed, emailed, or faxed to you. Forms can also be picked up in person at one of our Customer Care offices. For QEC office street addresses, please click here.
2. Submit a completed and signed Electrical Service Application and work order form to our technical staff (please note that if you have hired an electrical contractor, they may be able to help you complete the forms).  You can submit your forms by email at servicedesk@qec.nu.ca, by mail to our engineering team at our Iqaluit corporate office, or in person to any of our Customer Care offices, or by fax to (867) 979-7548 Attn: Electrical Service Application.  For our Iqaluit office mailing address and our Customer Care office street addresses, please click here.
3. QEC technical staff will review your completed forms. If your electrical service connection requires us to build or upgrade infrastructure for your connection, you will have to sign a cost estimate to move forward with the installation.
4. If there is a cost associated with the service connection installation, customers will be required to pay a security deposit. Payments will be adjusted after the installation to reflect the actual cost of the service connection. The security deposit can made in person or mailed to any of our Customer Care offices. For QEC street and mailing addresses, please click here.
5. Prior to starting any electrical work, you should contact your regional Safety Services branch to obtain necessary electrical permits. When the electrical service installation is complete, you should arrange an electrical inspection. Once the electrical inspector approves the installation, they will issue another permit to QEC requesting for a power connection. To reach your regional Safety Services branch, please contact:

Safety Services Community & Government Services Government of Nunavut P.O. Box 1000 Station 610 Iqaluit, NU X0A 0H0

Fax: (867) 975-5453 Phone: (867) 975-5423 Emergency Phone: (867) 975-1012 Email: esafety@gov.nu.ca

For more information on setting up a connection service, please click here to read our Terms and Conditions. If you have questions about setting up a connection to your home or business, we encourage you to contact our Customer Care department at 1-866-710-4200 or customercare@qec.nu.ca.