Diplomatic in all your interactions – internally and externally, you’re a self-motivated, flexible and detailed-oriented analyst who welcomes this opportunity to initiate and monitor an effective Collections process.
Reporting to the Manager of Customer Care, and overseeing two Customer Service and Collections Assistants, you’ll facilitate the timely collection of utility Accounts Receivables (A/R) in the Kivalliq and Baffin Regions. This will see you contacting delinquent account customers to negotiate payment or take appropriate action per QEC’s Terms of Service, and providing exemplary customer service by fielding customer inquiries and ensuring the timely resolution of issues while maintaining a record of complaints.
Success in this role will depend largely on your ability to maintain positive, professional relationships with customers and QEC personnel, and to identify Customer Care staff training and development needs to support our long-term strategic plans and short-term objectives to meet business improvement goals.