Self-motivated, highly flexible and detailed-oriented, and comfortable working under pressure and dealing with competing priorities, you have a solid foundation for success in maximizing the collection of accounts receivables while maintaining good customer relations.
Reporting to the Business Analyst/Collections Specialist, you will initiate, monitor and support the collections process for QEC in order to facilitate the timely collection of utility accounts receivables. Your primary responsibility as a Customer Service and Collections Assistant will involve reviewing accounts receivables on a monthly basis and contacting delinquent account customers to negotiate payment and payment arrangements or proceed, as needed, with a course of action per QEC’s Terms and Conditions of Services, and Collections Policy. It will also be your job to maintain accurate, up-to-date records within the customer database system regarding notices delivered and customers in collections.